Lesson 2: Think Like a Leader

Choose one of the following scenarios below. Connect with a trusted mentor, coach, or family member and answer the questions below:

2.2: Think Like a Leader

Choose your scenario:

You hand a customer the wrong order during a rush. They come back upset, and your teammate says, "that's not my fault, I didn't pack it."

Think like a LEADER! Work through your scenario using these questions:

One of your teammates is clearly in a bad mood. Short responses, snapping at people, not really helping. It's starting to affect the whole team.

Think like a LEADER! Work through your scenario using these questions:

Someone on your shift keeps disappearing during busy times (you know they're on their phone in the back) leaving everyone else to pick up the slack.

Think like a LEADER! Work through your scenario using these questions:

What is actually going on (what's the real underlying issue?)

What could happen if no one does anything?

What are 2-3 things you could do to handle it?

What's your first move as a leader? (What you do first sets the tone!)

What is actually going on (what's the real underlying issue?)

What could happen if no one does anything?

What are 2-3 things you could do to handle it?

What's your first move as a leader? (What you do first sets the tone!)

What is actually going on (what's the real underlying issue?)

What could happen if no one does anything?

What are 2-3 things you could do to handle it?

What's your first move as a leader? (What you do first sets the tone!)